Non-Emergency Medical Transportation in Pueblo
Golden Gate Manor Medical Transportation
What is Non-Emergency Transportation (NEMT)?
Non-Emergent Medical Transportation (NEMT) is transportation to and from covered non-emergency medical appointments and services; if it is a Medicaid approved appointment we can get you there. With our fleet of over 40 vehicles, including wheelchair accessible vans, we can make sure that our clients make it to and from their appointments on time anywhere in our serviceable area in Southern Colorado.
| Bus | Citi Lift |
| Mobility Van | Taxicab |
| Private Vehicle | Non-Emergency Vehicle |
| Mileage Reimbursement | |
Expanding Into the San Luis Valley
Golden Gate Manor Inc. is expanding its non-emergency medical transportation services into the San Luis Valley through SLV Transportation Red Willows.
With an established fleet and a strong local presence in Alamosa, SLV Transportation has been a trusted provider in the region. This expansion allows us to build on that foundation while introducing additional resources, coordination, and support.
Our goal is simple: to improve access to reliable transportation for individuals who depend on it—while maintaining the same trusted service the community already knows.
FAQs
Transportation Information
WHO IS ELIGIBLE?
If you have Colorado Medicaid benefits you may be eligible to utilize our services. All you need is a current Medicaid insurance ID and you need to be going to and from an Medicaid approved appointment. We pickup within our service area, which is mostly in Southern Colorado, and we can take you to appointments throughout Colorado including Denver. Our service area is specific to where we are able to pick you up from not for where we are able to take you.
HOW DO THEY SCHEDULE A RIDE?
To help us serve you better, please schedule your ride at least 24 hours in advance by calling (719) 544-3231 between 8:00 AM and 4:00 PM, Monday through Friday. This allows us the necessary time to arrange your transportation efficiently.
If it is after normal business hours, call our dispatch at (719) 543-2525 Our scheduling/dispatch office is open 24/7. Please don't hesitate to reach out if you have any questions.
Schedule A Ride OnlineHOW DO THEY CANCEL A RIDE?
If you need to cancel a ride, please call at least two hours before your scheduled pick-up time at (719) 544-3231.
If it is after normal business hours, call our dispatch at (719) 543-2525.
Please make sure to read our Ride Cancellation Policy to understand proper cancellation procedures.
WHICH SERVICES ARE COVERED?
We provide transportation assistance for those services covered by Medicaid. We cannot transport to services not covered under the Medicaid program, such as to and from locations that are not medical appointments. If the service request is farther than 25 miles you will need to fill out a Medical Certificate of Transportation Services beyond 25 Miles form which is found within the initial paperwork below.
Medical Certificate of Transportation Service FormHOW DOES THE CLIENT GET APPROVED?
The attending Physician, Physician's Assistant, Nurse Practitioner, Therapist, or licensed healthcare professional must complete and sign the Medical Certificate of Transportation Services.
If a client lives beyond 25 miles from the Medical Provider then the additional 25 mile form must be filled out, which is found within the initial paperwork below.
Medical Certificate of Transportation Service FormWHEN SHOULD THEY BE READY FOR THEIR RIDE?
When you call us for a ride, we will give you the timeframe you should be ready to be picked up by. For shared rides, you may be asked to be ready earlier than expected. Unexpected delays may occur due to traffic or weather conditions, so please keep that in mind when utilizing our services for non-emergency medical transportation (NEMT) needs.
DRIVERS AND APPOINTMENTS AVAILABLE 24/7
After Business Hours Number
Safe DriversCamera Equipped Vehicles
There are both front and rear facing cameras installed in all of our company vehicles. They have the added benefit of ensuring our drivers are not distracted. In addition, they will be documenting any events that may occur while a client is utilizing our services.
Eligible Places of Services
Transportation of clients to/from a Medicaid enrolled provider to a Colorado Medicaid covered service.
All regions on the map highlighted in green are within the jurisdiction of Golden Gate Manor in the State of Colorado. This is the areas that we are able to pick our clients up from. We will still be able to take you to appointments from, for example, Pueblo, Colorado, to Denver, Colorado. If you have any specific questions if your area is serviceable, don't hesitate to call us and ask. Our customer service representatives will be able to answer all questions regarding our service area.
Give us a call at (719) 544-3231 for eligibility in your county. If after hours, call (719) 543-2525.
Now in the San Luis Valley
