NEMT Transportation

Non-Emergent Medical Transportation (NEMT) is transportation to and from covered non-emergency medical appointments or services, and is only available when a Health First Colorado (Colorado’s Medicaid Program) member has no other means of transportation

Types of Transportation Available in Pueblo
BusCiti Lift
Mobility VanTaxi Cab
      Private Vehicle                   Non-Emergency Vehicle   
Mileage Reimbursement 

FAQs

Most frequent questions and answers

Your client may be eligible if they have a current Medicaid Assistance ID Card and, are going to a Medicaid covered appointment.

To allow us time to schedule your ride, please call us at least twenty-four (24) hours before a scheduled appointment. Reservation hours are 8:00am – 4:00pm Monday – Friday. If you need to cancel a ride please call us at least two hours before you scheduled pick-up.

Our contact office is open five (5) days a week Monday – Friday 8:00am – 4:00pm for any questions, cancellations and urgent care appointments. Transportation to urgent appointments can be scheduled on an “as available” basis. 

We provide transportation assistance for those services covered by Medicaid. We provide transportation to the closest medical provider. We cannot transport to services not covered under the Medicaid Program.

The attending Physician, Physician’s Assistant, Nurse Practitioner, Therapist, or licensed healthcare professional must complete and sign the Medical Certificate of Transportation Services. 

If a client lives beyond 25 miles from the Medical Provider then an additional form must be filled out. 

When you call us for a ride, we will give you the time at which you should be ready to be picked up. For shared rides, you may be asked to be ready earlier than expected. Unexpected delays may occur due to traffic or weather conditions. 

How Do I Schedule A Ride?

  • Once approved, please call us at least 48 hours before a scheduled appointment. Reservation hours are from 8:00am-4:00pm Monday - Friday. If you need to cancel a ride please call us at least two hours before your scheduled pick-up.
  • Our office is open five (5) days a week Monday - Friday 8:00am - 4:00pm for any questions, cancellations, and urgent care appointments. Transportation to urgent appointments can be scheduled on an "as available" basis.

DRIVERS AND APPOINTMENTS
AVAILABLE 24/7

Holidays Included

Business Hours Call:

or

  • Office Hours: M-F 8am-5pm
After Business Hours call

City Cab

Eligible Places of Services

  • Transportation of clients to/from a Medicaid enrolled provider to receive a Colorado Medicaid covered service.
  • Golden Gate Transportation services Southeast Colorado.
  • Give us a call at 1-844-543-2525 for eligibility in your county.

Driver safety

Camera Equipped Vehicles

There are both front and rear facing cameras installed in all of our company vehicles. They have the added benefit of ensuring our drivers are not distracted. In addition they will be documenting any events that may occur while a client is utilizing our services.